Shipping & Returns
SHIPPING POLICY
Overnight Shipping - Orders placed before 1PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1PM PST, orders will ship on the next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service. Overnight Shipping + Monday Delivery (When Available) - Must order by 1PM PST on the preceding Saturday and select the appropriate option at checkout. Orders placed by 1PM on Saturday will arrive on Monday. Overnight orders for France, Germany, and Australia must be placed by 9PM GMT for same day shipping. Orders received after 9PM GMT will ship on the next business day.
** In-Transit Time - Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our Shipping Policy Page.
*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for Canada will only ship via Overnight if placed before 4PM EST. If placed after 4PM EST, orders will ship on the next business day.
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RETURN & EXCHANGE POLICY
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At Simple But Heavy, we want you to be pleased with your purchase. If for any reason you are not completely satisfied with your purchase, you may return or exchange your purchase with established proof of purchase and in salable condition.
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Returns are eligible for a full refund if returned within 15 days with proof of purchase/receipt.
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Please allow 5-7 business days for us to process your return once it is received.